Effective Date: 8/11/25
We’ve written this Privacy Policy in two layers:
Plain-English Summary – an easy-to-read explanation
Legal Version – the enforceable version
By using Silver Tech Buddy, you agree to the practices described below.
1. What Information We Collect
Plain-English:
We collect information you give us (like your name, phone number, email, and payment details) and information about your devices when we help you (like type of device, operating system, and problem details). We only access the files or information necessary to assist you — nothing more.
Legal:
The Company may collect:
(a) Personal Information you provide directly (e.g., name, contact details, billing information);
(b) Device information relevant to the provision of Services (e.g., device type, operating system, error reports);
(c) Service history and communications with you. The Company does not access or collect content unrelated to the Services without your explicit consent.
2. How We Use Your Information
Plain-English:
We use your information to provide tech help, keep records so we know what we’ve done for you before, improve our service, and send you important notices (like appointment reminders or policy updates). We don’t sell your info — ever.
Legal:
We use collected information to:
(a) Provide and maintain the Services;
(b) Maintain customer service history;
(c) Improve and develop our offerings;
(d) Communicate with you regarding the Services and policy updates. The Company does not sell, rent, or otherwise share your personal information for third-party marketing purposes.
3. Sharing Your Information
Plain-English:
We only share your information when it’s necessary — for example, with payment processors to handle your subscription, or with service providers we trust to help us run Silver Tech Buddy. We never share your information with unrelated third parties or advertisers.
Legal:
The Company may share personal information with:
(a) Third-party service providers (e.g., payment processors, cloud service providers) solely for the purpose of delivering the Services;
(b) As required by law, regulation, or legal process;
(c) In connection with a merger, acquisition, or sale of assets. All third parties with access to personal information are required to protect it in a manner consistent with this Policy.
4. Remote Access & Device Control
Plain-English:
Sometimes we may need to see or control your device to help you. We’ll always ask before doing this, and you can end the session anytime.
Legal:
With your prior consent, the Company may use secure remote access tools to view or control your device solely for the purpose of providing Services. You may terminate a remote access session at any time.
5. Data Storage & Security
Plain-English:
We use appropriate safeguards to protect your information, but no system can be guaranteed completely secure. We retain your data only as long as necessary to provide our services or meet legal obligations.
Legal:
The Company employs commercially reasonable administrative, technical, and physical safeguards to protect personal information. However, no security measures are infallible. We retain personal information only for as long as necessary to fulfill the purposes outlined herein or as required by applicable law.
6. Your Rights
Plain-English:
You can ask to see what information we have about you, update it if it’s wrong, or have us delete it (unless we’re required by law to keep it). Just contact us.
Legal:
You may request access to, correction of, or deletion of your personal information by contacting [support email]. We will comply with such requests as required by applicable law.
7. Changes to This Policy
Plain-English:
If we change this Privacy Policy, we’ll let you know at least 30 days ahead.
Legal:
The Company may amend this Privacy Policy from time to time by posting the updated version on its website or providing written notice. Amendments become effective thirty (30) days after notice. Continued use of the Services constitutes acceptance of the amended Policy.
8. Contact Us
Plain-English:
If you have any questions about your privacy, we’re here to help.
Legal:
Silver Tech Buddy LLC
support [at] silvertechbuddy [dot] com
Phone: (904) 372-3786